Refund and Returns Policy

At HappyPets, we are committed to providing high-quality online services to our customers.
Since our services are digital, we want to make sure you are fully satisfied with the experience.
Please review our refund and return policy below to understand how we handle cancellations, refunds, and issues with our services.

Digital Services (Health Plans, Consultations, etc.)

Eligibility for Refunds
- Health Plans and Digital Services: Due to the nature of our services (which are delivered digitally), we are unable to offer refunds once the service has been delivered or accessed.
- Consultations: If you’ve had a consultation with one of our specialists, refunds will only be offered if there was an issue with the service (e.g., technical problems, incomplete delivery of the service, etc.).
Cancellation of Services
- If you have purchased a subscription plan or digital service (such as a health plan for your pet) and wish to cancel before accessing it, you may cancel your subscription and receive a full refund within 7 days of purchase, provided that the service has not yet been used or accessed.
- To cancel, please contact us at help@happypetsv.info and provide your order details for assistance.
Non-Refundable Services
- Once any service or digital content (such as a health plan or consultation) has been accessed or used, it is non-refundable. This is because we are unable to “return” digital content or services once delivered.

Technical Issues and Service Delivery Problems

If you experience technical issues or problems accessing our services (such as issues with receiving or viewing your health plan), please contact us at help@happypetsv.info immediately. We will work to resolve the issue promptly. If the issue cannot be resolved, we may offer a partial or full refund, depending on the circumstances.

We value your satisfaction and aim to provide excellent online services.
If you have any concerns or issues with the services you have purchased, please don’t hesitate to contact us for assistance.

Let me know if you need any changes or further clarification!